Contact
Email support@instaproof.app. Include your store's address (for example your-store.myshopify.com) and, if it is about one order, the order number.
Setting up
1. Add how buyers pay you. In the app, open Payment settings and add your wallet number or bank details.
2. Show the upload to buyers. In Shopify, open Settings → Checkout → Customize, and add the InstaProof block to the Thank-you and Order status pages.
3. Review receipts. Open any order; the receipt appears in the InstaProof block with Approve and Decline.
Common questions
A buyer says they cannot upload. Check that the order was paid with a manual method you selected under "Applies to", that it was placed in the last 30 days, and that your monthly limit has not been reached.
A buyer closed the page. Open Proofs in the app, copy the order's link, and send it to them.
The receipt is unclear. Decline it with a reason. The buyer sees the reason and can upload a new file.
I approved by mistake. Open the order and change it to Declined; the buyer can then upload again.
Billing. Plans are changed and billed inside Shopify, from the app's Plans page.